Lux Rox Boutique Return Policy

Thank you for shopping with us! As a small boutique, we carefully curate our inventory and deeply appreciate your business. Because our pieces are unique and quantities are limited, Lux Rox Boutique does not offer cash, debit, or credit card refunds.

Instead, we are happy to issue store credit or process a direct exchange under the following guidelines:

• Timeframe: Items must be returned or postmarked within 10 days of the original purchase or delivery date.
• Condition: All returned items must be unworn, unwashed, unaltered, and undamaged with all original tags still attached.
• Final Sale Items: All sale items, clearance items, jewelry, and intimates are final sale and cannot be returned or exchanged.
• Defective Items: If you receive an item that is damaged or defective, please notify us within 3 days of purchase or delivery so we can make it right.

How to Return an Item

• In-Store: Bring your item and your original receipt or email confirmation back to the boutique.
• Online: Email us at Info@luxroxboutique.com with your order number to initiate an online return. Please note: Customers are responsible for return shipping costs.

How Store Credit Works

Once your return is inspected and approved, you will receive a digital gift card code via email (or a physical gift card if returned in-store). Store credit never expires and can be used both online and at our brick-and-mortar location.